SHIPPING

All orders are shipped directly from our NY or CT studio via USPS Priority within 5-7 working business days (excluding weekends and holidays). Price per delivery is calculated based on variables of weight, dimensions and distance. Shipping times may vary during peak holiday season.  In an effort to reduce environmental waste, we use recycled shipping materials when possible. Once shipped, you will receive an email with tracking information.  We do not currently offer international shipping.

Please note: As of August 2020, some shipments may experience extended delays due to a surge in online retail. Due to circumstances beyond our control, normal shipping times may be longer than expected. We are not responsible for these delays as outlined below.

Burnin' For You Candle Co. is not responsible for any items lost or delayed in transit.  We are unable to refund or replace stolen packages or unretrieved packages that have been marked as delivered.  We are not responsible for items not received due to an incorrect or incomplete shipping address. Please ensure your delivery address is correct and secure. Should you request a redelivery via USPS we are not responsible for packages not received and can only offer a refund minus shipping charges if the package is redelivered to our studio.

The United States Postal Service relies solely on generated revenue and no tax funding. For many rural communities the USPS is their only means of receiving necessities. If you are in a position to support, consider purchasing a book of stamps here and mailing something to someone you love.

RETURNS

As with any artisanal process, slight variations may occur. On occasion “wet spots” appear within the candles. These spots are caused by shrinkage and air bubbles that materialize as the wax is cooling or can result from temperature fluctuations while candles are in transit. The spots are a natural result of the hand pouring process and in no way affect the candle’s burning. In some instances, minuscule flecks may appear in wax due to presence of raw materials. During warmer seasons, if your candle appears molten upon arrival, please leave in a cool room and allow to solidify prior to burning. Please perform initial patch or burn test to identify any allergic reactions. We are not responsible for these reactions. For more information on product maintenance please see the care and safety page.

Because of the handmade nature of our products, we do not offer returns or exchanges unless products arrive damaged. We are only responsible for damages on products purchased directly from our studio and not from retailers. Damages incurred to glass or otherwise should be noted immediately upon receipt. Please email burninforyoucandleco@gmail.com for return authorization. Damaged goods must be addressed within 5 days of receipt and return shipped within 10 days. 

GIFT CARDS  

Gift cards are non-returnable, non-refundable and cannot be redeemed for cash. Valid online only.

PRIVACY  

We have to collect some personal information in order to process your purchase, but we will not sell or trade that information with a third party.